Terms and Conditions
Last updated: 20/07/2026
Welcome to https://protonpuchong.com.
These Terms and Conditions govern your access to and use of this website. By accessing, browsing or submitting information through this website, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
If you do not agree with any part of these terms, please discontinue your use of this website.
1. About This Website
This website is operated by a Proton Sales Advisor for the purpose of providing information and assistance relating to Proton vehicles, including:
Vehicle models and specifications.
Current prices and promotions.
Vehicle bookings.
Test-drive arrangements.
Financing applications.
Trade-in enquiries.
Insurance and vehicle registration assistance.
Customer support and sales enquiries.
This is an independent Sales Advisor website and is not the official corporate website of Proton Holdings Berhad.
Official corporate information should be obtained directly from Proton’s official website or an authorised Proton dealership.
2. Website Information
We make reasonable efforts to ensure that the information published on this website is accurate and up to date.
However, vehicle information may be changed without prior notice, including:
Vehicle prices.
Model specifications.
Colours.
Accessories.
Promotional packages.
Rebates and discounts.
Financing rates.
Estimated monthly instalments.
Vehicle availability.
Delivery periods.
Images displayed on this website are for illustration purposes only. Actual vehicle colours, features, specifications and accessories may differ from those shown.
You should confirm all important information with the Sales Advisor before making a booking, payment or purchase decision.
3. Prices and Promotions
All prices, rebates, discounts, free gifts and promotional offers displayed on this website are subject to:
The applicable promotion period.
Vehicle availability.
Variant and colour availability.
Registration date.
Location or dealership requirements.
Financing approval.
Proton or dealership terms and conditions.
Changes introduced by Proton, the dealership, financial institutions or relevant authorities.
Unless otherwise stated, prices may exclude insurance premiums, additional accessories, optional packages or other applicable charges.
Promotions may be changed, extended or withdrawn without prior notice.
4. Vehicle Quotations
Any quotation provided through this website, WhatsApp, telephone or email is for reference purposes only unless it is confirmed in an official written quotation or sales document.
Estimated monthly instalments are illustrations only and may vary depending on:
Financing amount.
Down payment.
Financing period.
Interest or profit rate.
Applicant’s credit profile.
Financial institution requirements.
Insurance costs.
Additional fees and charges.
The final vehicle price and financing amount will be stated in the official documents issued by the dealership or financial institution.
5. Vehicle Bookings
A vehicle booking is only considered confirmed after:
The required customer information has been submitted.
The applicable booking payment has been received.
An official receipt or booking confirmation has been issued.
The booking has been accepted by the relevant dealership.
Submitting an online form, WhatsApp message or enquiry does not automatically reserve or guarantee a vehicle.
The treatment of booking payments, including cancellation, transfer or refund requests, will be subject to the official booking form, receipt, dealership policy and any applicable promotion terms.
Customers should not make payments to an unverified personal account. Payment details should be confirmed directly with the Sales Advisor or dealership before completing any transaction.
6. Financing Applications
Vehicle financing applications are subject to assessment and approval by the relevant bank or financial institution.
The Sales Advisor and this website cannot guarantee:
Financing approval.
A specific financing amount.
A specific interest or profit rate.
A specific down payment.
A specific monthly instalment.
The time required for approval.
Customers must provide complete, accurate and genuine documents when submitting a financing application.
False, incomplete or misleading information may result in the application being delayed, rejected or cancelled.
7. Test Drives
Test drives are subject to:
Vehicle availability.
Appointment confirmation.
Dealership operating hours.
A valid driving licence.
Applicable dealership safety procedures.
Any additional eligibility requirements.
Submitting a test-drive request does not guarantee that the requested model, date or time will be available.
Customers must follow all safety instructions provided by dealership personnel during the test drive.
8. Trade-In Enquiries
Any trade-in value provided through this website, WhatsApp, telephone or photographs is an initial estimate only.
The final trade-in value may only be confirmed after the vehicle has been physically inspected and relevant documents have been verified.
The trade-in value may be affected by factors including:
Vehicle age.
Mileage.
Service history.
Accident history.
Mechanical condition.
Exterior and interior condition.
Outstanding financing balance.
Market demand.
Ownership and registration documents.
We reserve the right to revise or withdraw a trade-in estimate after inspection.
9. Vehicle Availability and Delivery
Vehicle availability and estimated delivery periods depend on factors including:
Model and variant availability.
Selected colour.
Production and allocation schedules.
Financing approval.
Completion of required documentation.
Insurance and registration processing.
Transportation and logistics.
Dealership stock availability.
Any delivery date provided is an estimate and is not guaranteed unless confirmed in writing by the dealership.
We are not responsible for delays caused by circumstances outside the reasonable control of the Sales Advisor or dealership.
10. Vehicle Registration and Insurance
Customers are responsible for providing accurate information and valid documents for vehicle registration, insurance and financing purposes.
Insurance premiums may vary according to factors such as:
Vehicle model and value.
Customer age.
No Claim Discount entitlement.
Selected insurance provider.
Additional coverage.
Individual risk assessment.
The final insurance premium will be determined by the relevant insurance provider.
11. Vehicle Warranty and After-Sales Services
Vehicle warranties, service packages and after-sales benefits are provided according to the official terms issued by Proton or the relevant service provider.
Warranty coverage may vary depending on the vehicle model, component, mileage, registration date and applicable warranty conditions.
Nothing published on this website replaces the official warranty booklet, service schedule, sales agreement or terms issued by Proton.
Customers should refer to the official vehicle documentation for complete warranty and maintenance information.
12. User Responsibilities
When using this website, you agree to:
Provide accurate and current information.
Use the website only for lawful purposes.
Avoid submitting false or misleading enquiries.
Avoid attempting to access restricted areas of the website.
Avoid introducing viruses, malware or harmful code.
Avoid disrupting the website or its security systems.
Avoid copying or misusing website content without permission.
We reserve the right to restrict access or reject enquiries involving suspected fraud, abuse, spam or unlawful activity.
13. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, layout, photographs and website design, is owned by or licensed to the website operator.
Proton names, logos, vehicle model names and related trademarks belong to their respective owners.
You may not reproduce, modify, republish, distribute or commercially exploit website content without prior written permission from the relevant rights holder.
14. Third-Party Links and Services
This website may contain links to third-party platforms or services, including:
WhatsApp.
Google Maps.
YouTube.
Social media platforms.
Financial institutions.
Insurance providers.
Proton or dealership websites.
We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or terms.
Your use of any third-party platform is subject to its own terms and policies.
15. Limitation of Liability
To the extent permitted by applicable law, the website operator and Sales Advisor will not be liable for any direct or indirect loss arising from:
Reliance on outdated or incomplete website information.
Changes in vehicle prices or promotions.
Rejection or delay of a financing application.
Vehicle stock or delivery delays.
Third-party website or service failures.
Unauthorised access to user devices or accounts.
Temporary website interruptions.
Decisions made solely based on estimated calculations or illustrations.
Nothing in these Terms and Conditions excludes any right or remedy that cannot legally be excluded under applicable Malaysian law.
16. Privacy
Personal information submitted through this website will be handled according to our Privacy Policy.
By submitting your details, you consent to being contacted regarding your enquiry through telephone, WhatsApp, email or other appropriate communication channels.
Please review our Privacy Policy for more information about how personal information is collected, used, stored and shared.
17. Changes to These Terms
We may update or revise these Terms and Conditions at any time.
Changes will take effect once the updated version is published on this website. You are encouraged to review this page periodically.
Your continued use of the website after any changes are published constitutes acceptance of the updated terms.
18. Governing Law
These Terms and Conditions are governed by the applicable laws of Malaysia.
Any dispute relating to the use of this website will be subject to the jurisdiction of the courts of Malaysia, without affecting any rights available under applicable consumer protection laws.
19. Contact Us
For questions regarding these Terms and Conditions, please contact:
Website: https://protonpuchong.com
Sales Advisor: Khai
Telephone / WhatsApp: 011-25603199
Email: khaiproton13@gmail.com
Location: Proton Puchong, Selangor
By continuing to use this website, you confirm that you have read, understood and agreed to these Terms and Conditions.
